Privacy policy

This Privacy Policy explains how Natural by Hillbrush, a brand operated by The Hill Brush Company Ltd., collects, uses, shares, and protects your personal information when you interact with our website www.naturalbyhillbrush.co.uk (the “Site”), place an order, or contact us.

By using this Site or our services, you agree to the terms outlined in this policy.

About Us

Natural by Hillbrush is a UK-based brand committed to privacy and transparency. We are part of The Hill Brush Company Ltd., registered in England and Wales (Company No. 03464746), with offices at Norwood Park, Castle Street, Mere, Wiltshire, BA12 6FE.

1. Changes to This Privacy Policy

We may update this policy occasionally to reflect legal, operational, or service changes. The updated version will be posted on this page with a new “Effective Date.”

2. What Information We Collect

Personal Information You Provide

We collect personal information when you:

  • Place an order

  • Sign up for email updates

  • Create or manage an account

  • Contact customer support

This may include:

  • Name, email, phone number

  • Billing and shipping addresses

  • Order and payment details (processed securely via Shopify or trusted third parties)

  • Communications sent via email or our site

Automatically Collected Usage Data

We collect data about how you interact with our site using cookies, tracking pixels, and analytics tools. This includes:

  • IP address

  • Browser/device type

  • Pages visited

  • Referral links

  • Interaction timestamps

Information from Third Parties

We may receive limited personal information from:

  • Shopify (platform provider)

  • Payment processors (e.g., Stripe, PayPal)

  • Marketing or advertising partners

  • Analytics services

3. How We Use Your Information

We use your data to:

  • Process orders and provide services

  • Manage customer accounts

  • Send transactional emails (order confirmations, dispatch notices)

  • Offer personalised shopping experiences and marketing (if opted in)

  • Improve website functionality and security

  • Comply with legal obligations

If you’re located in the EEA or UK, our legal bases for processing may include contractual necessity, legitimate interests, or your consent.

4. Cookies & Online Tracking

We use cookies and similar technologies to:

  • Remember preferences and cart contents

  • Understand user behaviour

  • Show personalised product suggestions

You can adjust your browser settings to block cookies, but this may affect site functionality. For details, see Shopify’s cookie policy.

5. When We Share Your Information

We may share personal information with:

  • Service providers (e.g. delivery couriers, payment processors, IT support)

  • Advertising or analytics partners (only with your consent or under legitimate interest)

  • Law enforcement or regulatory authorities (if legally required)

  • Affiliates within The Hill Brush Company Ltd., as part of daily operations

We do not sell your personal information. We will never share sensitive personal data without your explicit consent.

6. International Transfers

Your data may be stored or processed outside the UK, including by Shopify’s global infrastructure. Where required, we use Standard Contractual Clauses or similar legal safeguards for transfers from the UK or EEA.

7. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil your orders

  • Comply with legal/accounting requirements

  • Resolve disputes or support ongoing services

8. Your Rights (UK & EEA Residents)

Depending on your location, you may have the right to:

  • Access or correct your data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Request a copy of your data (data portability)

  • Opt out of marketing communications

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below. We may ask for verification to protect your information.

9. Children's Privacy

This website is not intended for use by children under 16. We do not knowingly collect or store data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it.

10. External Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing any personal data.

11. Security Measures

We take reasonable technical and organisational steps to protect your information, but no system is 100% secure. Please do not share sensitive information via unencrypted email or insecure channels.

12. Contact Us

To ask questions about this Privacy Policy or exercise your data rights, contact:

📧 sales@naturalbyhillbrush.co.uk
📍 Natural by Hillbrush, Norwood Park, Castle Street, Mere, Wiltshire, BA12 6FE
📞 01747 440077

For UK data subjects, we operate under the UK GDPR as data controller. For EEA users, our representative or affiliated entity may be designated in accordance with applicable law.