Shipping policy
Natural by Hillbrush is a trading name of The Hill Brush Company Ltd. We are committed to providing reliable, fast, and environmentally conscious delivery across the United Kingdom. This page outlines our delivery methods, timeframes, charges, and how to get support.
Where We Deliver
We currently deliver to all areas of the United Kingdom, including Northern Ireland. Unfortunately, we are unable to offer international delivery at this time.
Delivery Options & Charges
Standard Delivery – £3.99
• Applies to most items
• Delivered within 2–3 working days
• Sent via Royal Mail or a trusted courier partner
• Tracking provided where applicable
Free Delivery on Orders Over £50
• Automatically applied at checkout
• Standard delivery timeframes apply (2–3 working days)
Order Processing Times
• Orders placed before 1PM (Monday to Friday) are usually dispatched the same working day
• Orders placed after 1PM, or on weekends or bank holidays, will be dispatched on the next working day
Delivery Delays & Exceptions
• Please allow additional time for delivery during peak periods, public holidays, or in the event of adverse weather or courier disruption
• Orders containing oversized or bulky items may incur additional charges, which will be calculated and displayed at checkout
• We are not liable for delays outside of our control, but we’ll always do our best to keep you informed and resolve any issues quickly
Tracking & Support
As soon as your order has been dispatched, you’ll receive a confirmation email with tracking details (where available). If you haven’t received your order within the expected timeframe, please:
1. Check your tracking link for real-time updates
2. Contact our friendly customer care team for support
📧 sales@naturalbyhillbrush.co.uk
📞 01747 440077 (Mon–Fri, 9am–5pm)
Environmental Commitment
We aim to minimise the environmental impact of our deliveries by using recyclable packaging and efficient logistics wherever possible.